Tabatar Return Policy

Notice!

Tabatar offers a 4 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within four days of delivery and you get resolution

Return Instructions

STEP 1: send a complaint and include pictures of the product that was delivered to admin@tabatar.com as a means of evidence.
STEP 2: Once your claim is validated, we will provide information on the means of getting the item from you.
STEP 3: we will ensure you get a resolution (A replacement or exchange), Once the item has been received by the seller.

For product complaints outside 4 days in relation to defective items, you may:

Contact us so we can assist in getting a resolution from the seller.

ITEMS NOT ELIGIBLE FOR RETURNS

1: Products that have been altered from their original or opened by an authorized personnel without permission.
2: Product with tampered or missing serial Universal Product Code numbers (UPC).
3: Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
4: Products damaged due to misuse.
5: Products in beauty, health and personal care category.
6: Jewellery, innerwear, bed sheets, lingerie and socks.
7: Books and CDs.

Please note:

You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer's warranty). Tabatar will not replace or exchange items that fall into this category.

Requirements for Returns

Reasons for Return Tags/Labels attached Original Packaging Description Complete Accessories & Free Gifts New Condition Not Damaged
Changed mind request Yes Yes Product unused, (this applies to products in fashion category only) Yes Yes Yes
Wrong Item Yes Yes Products delivered differently from what was displayed on the website, return will be authorized after validation. --- Yes Yes
Defective Items No Yes Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation. Yes Yes Yes
Damaged(In Transit) Yes Yes Product has visible damage, return will be authorized after validation. Yes Yes Yes
Quality Issues Yes Yes Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation. Yes Yes Yes