Tabatar offers a 4 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within four days of delivery and you get resolution
STEP 2: Once your claim is validated, we will provide information on the means of getting the item from you.
STEP 3: we will ensure you get a resolution (A replacement or exchange), Once the item has been received by the seller.
For product complaints outside 4 days in relation to defective items, you may:
Contact us so we can assist in getting a resolution from the seller.
ITEMS NOT ELIGIBLE FOR RETURNS
2: Product with tampered or missing serial Universal Product Code numbers (UPC).
3: Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
4: Products damaged due to misuse.
5: Products in beauty, health and personal care category.
6: Jewellery, innerwear, bed sheets, lingerie and socks.
7: Books and CDs.
Requirements for Returns
|Reasons for Return||Tags/Labels attached||Original Packaging||Description||Complete Accessories & Free Gifts||New Condition||Not Damaged|
|Changed mind request||Yes||Yes||Product unused, (this applies to products in fashion category only)||Yes||Yes||Yes|
|Wrong Item||Yes||Yes||Products delivered differently from what was displayed on the website, return will be authorized after validation.||---||Yes||Yes|
|Defective Items||No||Yes||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.||Yes||Yes||Yes|
|Damaged(In Transit)||Yes||Yes||Product has visible damage, return will be authorized after validation.||Yes||Yes||Yes|
|Quality Issues||Yes||Yes||Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation.||Yes||Yes||Yes|